Cancellation Terms

A full cancellation must be submitted through the official Customers Plus cancellation form. An email, text message, verbal request, support conversation, stopped payment, or expired card does not automatically replace the form unless Customers Plus expressly confirms the cancellation in writing.

The official form should be submitted no later than 48 hours before the next scheduled subscription charge. Requests submitted inside that window may not be reviewed and applied before renewal. The customer remains responsible for charges that process before the cancellation is approved and becomes effective.

After Customers Plus reviews and approves a timely cancellation, the subscription remains active through the end of the current paid billing period. Normal account access is not intended to end immediately unless Customers Plus separately agrees to an earlier date.

To the extent permitted by law, monthly subscription payments are nonrefundable and Customers Plus does not issue prorated refunds for unused days after cancellation. Setup charges, one-time purchases, website purchases, separately purchased landing pages, and wallet top-ups are also nonrefundable unless Customers Plus agrees otherwise in writing or applicable law requires a different result.

A valid cancellation prevents future recurring subscription charges after the cancellation becomes effective. It does not erase charges already processed, prior balances, or usage amounts incurred before the final service date.

Phone numbers, calls, SMS, MMS, carrier fees, AI features, premium workflow actions, and other enabled usage services may continue creating charges until they are disabled or the final access date is reached. Some provider usage may be posted after the date it occurred.

• Outstanding usage charges remain payable after account access ends.
• A failed attempt to collect a balance does not eliminate the amount owed.
• The payment method should remain current through final settlement.
• Customers should disable unnecessary usage features before the final service date.

Customers who need a temporary pause may request a one-time account hold instead of a full cancellation. The account and eligible data are preserved during the approved hold, but the customer has no normal account access and active managed services are paused.

The cancellation form is used to identify the intended receiving account and initiate coordination. Waiting until access is about to end increases the risk of delay, missing information, service interruption, or loss of an opportunity to complete the transfer.

Customers may request transfer of an eligible Customers Plus sub-account to their own compatible HighLevel agency account, another compatible provider, or another arrangement approved by Customers Plus. Customers Plus does not charge a transfer fee.

Transfer timing depends in part on HighLevel and the receiving account. Customers Plus cannot guarantee a specific third-party processing time.

Customers retain ownership of their eligible business data and customer-owned assets. Continued access, however, requires a completed transfer or a timely export before access ends. Full cancellation by itself does not preserve ongoing access to the Customers Plus account.

The Google Ads account is designed to remain customer-owned. The customer keeps the campaign structure and history inside that account, while Customers Plus may remove or disconnect the service infrastructure it created or manages around the account.

The customer becomes responsible for managing, pausing, or assigning the Google Ads account after Customers Plus management ends.

The customer remains responsible for domain registration and renewal. A separately purchased website may be transferred with the compatible sub-account, but Customers Plus proprietary automations, snapshots, workflows, and integrations are not part of that ownership.

The service is optional and may be completed by the customer instead. Customers select or decline the service on the cancellation form. Customers Plus cannot restore systems that no longer exist, guarantee compatibility with outside providers, or accept responsibility for replacement systems controlled by another provider. Custom work beyond basic de-integration may require separate pricing.

A CRM sub-account transfer does not automatically transfer phone numbers. Each eligible number must be transferred or ported to another compatible phone-provider account, and the receiving phone account must then be connected to the transferred CRM account.

Customers Plus does not charge a transfer-assistance fee, although the receiving provider may impose its own charges, eligibility rules, or documentation requirements.

Existing A2P brand and campaign approvals are tied to the current provider and account structure. They do not automatically transfer with the CRM sub-account, phone number, domain, or customer data. The receiving provider may require a new registration before business texting can resume normally.

Transfers and exports should be completed before access ends rather than delayed until the retention period. Customers Plus does not guarantee recovery after deletion.

• Account data and history may be deleted after the retention period.
• Websites and landing pages may be disconnected.
• Phone numbers may be released if they are not transferred.
• Customers Plus proprietary systems are removed.
• Future access does not remain available after closure.
• Reopening later may require a new account and setup.
• Data recovery is not guaranteed after deletion.

A transfer should be requested before or with cancellation. If it was omitted from the original request, Customers Plus may allow a fallback transfer request for up to 10 days after the cancellation form is submitted, but only while access and the account remain available.

This grace period does not extend the paid service period, create continued account access, or guarantee a transfer after technical disconnection or deletion begins. Requests submitted after the window may not be accepted.

When a recurring monthly payment fails, Customers Plus may retry the charge up to two times and will attempt to contact the customer by email, SMS, and a phone call as a final escalation. The customer will be asked to update the payment method. Outstanding charges remain due even if the account is later suspended or deleted.

The approximately 12-hour restoration target is an estimate, not a guaranteed service-level commitment. Domain, carrier, HighLevel, or other third-party processes may take longer.

A customer may remove Google Ads, SEO Content, or another managed service without necessarily closing the full CRM account. Downgrades take effect at the end of the current paid billing period. The current service remains active through that period, no prorated refund applies, and service-specific assets may be removed when the lower plan begins.